At ABC, our mission is to provide you with outstanding customer service whilst still offering competitive value for money storage!
ABC's Customers
We aim to give our Customers the self-storage services they want by adopting an innovative approach to the industry shaped by customer feedback.
We aim to differentiate ourselves from our competitors by offering outstanding Customer service.
ABC Selfstore storage offers :
- No notice : leave whenever you want!
- No Minimum stay : store for only as long as you need!
- Per day billing : only pay for the storage you use
We listen to our Customers!
We understand that the success of our business depends on giving our Customers what they want.
We are genuinely interested in what our Customers have to say about our service and collect this information both informally, and formally via questionnaires and suggestions.
Every completed questionnaire is recorded and the results are available to all staff. We have an internal suggestions system, again available to all staff, for recording ideas from staff and customers alike.
Questionnaire Results
Over the years we've received thousands of questionnaires with feedback from Customers!
The majority have told us that they would use ABC again and would recommend ABC to others!
You can see recent results live from our internal Customer Service database to the right (required Flash).
We realise that we are working in a competitive industry and treat our Customers fairly : our prices are available for you to check at any time here online. We aim to offer competitive prices and excellent value for money at all times, and we don't inflate our prices under the protective cover of a cynical "price guarantee".
ABC Staff
We invest in the personal development of our staff for the benefit of our Customers, the individual and the business.
We are committed to the full involvement of staff throughout the business through the ready availability of information and feedback, and hold each other accountable for achieving the objectives of the business.
We can only deliver outstanding customer service through our staff; this is why we focus on customer service from the very beginning at the time of recruitment and through our ongoing in-house training.
Our staff are fully involved in the business, have regular feedback on how they are doing and are set targets for customer service. Read some of our customer testimonials for comments about our staff from customers.
ABC Selfstore was awarded Investors In People status in 2000, was successfully re-evaluated in 2006, and remains committed to the Investors in People program.
